阜新分公司(si)呼叫中心一直秉(bing)承(cheng)為用戶提供一流服(fu)務(wu)的(de)宗旨，加強客服(fu)人員技能(neng)培訓，完善與相關部門信息傳遞渠(qu)道，并根(gen)據實際情況，調(diao)整坐班(ban)時間，使(shi)接通率提高了。

    在(zai)對(dui)(dui)休眠用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)定期進(jin)行電話回訪(fang)過程中(zhong)，客(ke)服(fu)人(ren)員(yuan)了解(jie)(jie)到很(hen)多用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)是因為(wei)(wei)對(dui)(dui)機頂及(ji)遙(yao)控器(qi)使用(yong)(yong)(yong)(yong)操作不當，造(zao)成電視(shi)時(shi)(shi)常(chang)無信號，不愿(yuan)意(yi)(yi)再續費(fei)(fei)(fei)(fei)，對(dui)(dui)此，客(ke)服(fu)人(ren)員(yuan)總是耐心講(jiang)解(jie)(jie)，如(ru)果(guo)在(zai)線講(jiang)解(jie)(jie)無法解(jie)(jie)決，很(hen)多時(shi)(shi)候還會和用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)約(yue)定時(shi)(shi)間(jian)，利用(yong)(yong)(yong)(yong)個(ge)人(ren)休息時(shi)(shi)間(jian)到用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)家(jia)里面(mian)對(dui)(dui)面(mian)教授，用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)的(de)(de)(de)問題(ti)解(jie)(jie)決了，也(ye)認(ren)可了我們(men)的(de)(de)(de)服(fu)務，自然愿(yuan)意(yi)(yi)繼續續費(fei)(fei)(fei)(fei)。還有一些用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)認(ren)為(wei)(wei)我們(men)的(de)(de)(de)費(fei)(fei)(fei)(fei)用(yong)(yong)(yong)(yong)較(jiao)高(gao)(gao)，打(da)算(suan)安裝“小鍋”或網絡機頂盒，這個(ge)時(shi)(shi)候，客(ke)服(fu)人(ren)員(yuan)總是耐心地給用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)羅(luo)列出合(he)法性、流(liu)暢性等其中(zhong)優劣，讓(rang)(rang)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)仔細考(kao)慮，如(ru)果(guo)仍然無法說服(fu)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)，也(ye)會讓(rang)(rang)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)在(zai)保(bao)留(liu)有線電視(shi)用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)身份(fen)的(de)(de)(de)情(qing)況下，做一下短(duan)暫的(de)(de)(de)其他電視(shi)信號“親身體驗”，在(zai)“實踐中(zhong)見真知”，等用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)體驗一段時(shi)(shi)間(jian)后，進(jin)一步跟進(jin)回訪(fang)，并輔以回網贈送高(gao)(gao)清(qing)及(ji)付費(fei)(fei)(fei)(fei)節目(mu)短(duan)期體驗等優惠政策，用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)自然也(ye)就成為(wei)(wei)廣電忠心用(yong)(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)。