——記中國廣電錦(jin)州公司客戶服務部沖刺(ci)攻堅行動(dong)

　　“靜(jing)默(mo)”期間(jian)，客(ke)服(fu)(fu)熱線是(shi)用(yong)(yong)(yong)戶(hu)(hu)(hu)與(yu)(yu)中(zhong)(zhong)國廣電聯(lian)系的(de)(de)唯一渠道，客(ke)服(fu)(fu)部必須(xu)想(xiang)用(yong)(yong)(yong)戶(hu)(hu)(hu)之所(suo)(suo)想(xiang)，急用(yong)(yong)(yong)戶(hu)(hu)(hu)之所(suo)(suo)急，為(wei)用(yong)(yong)(yong)戶(hu)(hu)(hu)排(pai)憂解難。副(fu)經理孫(sun)海(hai)箭(jian)通(tong)(tong)過BOSS系統查詢到(dao)“靜(jing)默(mo)”期間(jian)，每天(tian)約有(you)(you)100余(yu)戶(hu)(hu)(hu)用(yong)(yong)(yong)戶(hu)(hu)(hu)面臨欠費停用(yong)(yong)(yong)，而在(zai)此期間(jian)必定會有(you)(you)很多報(bao)停用(yong)(yong)(yong)戶(hu)(hu)(hu)想(xiang)開通(tong)(tong)恢(hui)復收(shou)看(kan)，為(wei)用(yong)(yong)(yong)戶(hu)(hu)(hu)及時繳(jiao)費、幫用(yong)(yong)(yong)戶(hu)(hu)(hu)辦理續費、開通(tong)(tong)等業(ye)務是(shi)公(gong)司(si)保用(yong)(yong)(yong)戶(hu)(hu)(hu)、增加收(shou)入與(yu)(yu)回撈用(yong)(yong)(yong)戶(hu)(hu)(hu)的(de)(de)重要時機。為(wei)此，孫(sun)海(hai)箭(jian)主動聯(lian)系了(le)具(ju)備(bei)居家操作BOSS系統條件的(de)(de)鐵北西營業(ye)廳主管劉弼（后來又有(you)(you)鐵北東營業(ye)員(yuan)(yuan)李(li)希葳、凌河營業(ye)主管李(li)瑩加入其中(zhong)(zhong)）搭建了(le)一個(ge)“線上”營業(ye)廳。幾乎每天(tian)上午，孫(sun)海(hai)箭(jian)都是(shi)通(tong)(tong)過電話(hua)與(yu)(yu)有(you)(you)意續費的(de)(de)用(yong)(yong)(yong)戶(hu)(hu)(hu)溝通(tong)(tong)聯(lian)系，線上營銷，添加用(yong)(yong)(yong)戶(hu)(hu)(hu)微信后完(wan)成(cheng)轉賬(zhang)，為(wei)用(yong)(yong)(yong)戶(hu)(hu)(hu)代繳(jiao)代辦各類電視、寬帶(dai)續費、開通(tong)(tong)業(ye)務140余(yu)筆，累(lei)計收(shou)入78000余(yu)元(yuan)。話(hua)務員(yuan)(yuan)累(lei)計在(zai)線指導(dao)用(yong)(yong)(yong)戶(hu)(hu)(hu)網(wang)上繳(jiao)費160多次收(shou)入約50000余(yu)元(yuan)。經理董恒軍得知錦(jin)繡天(tian)地小(xiao)區一老(lao)人(ren)不會網(wang)上轉賬(zhang)，兒女(nv)又不在(zai)身(shen)邊，便一大(da)早趕去用(yong)(yong)(yong)戶(hu)(hu)(hu)所(suo)(suo)在(zai)小(xiao)區門口收(shou)取現金完(wan)成(cheng)繳(jiao)費，讓(rang)老(lao)人(ren)盡早收(shou)看(kan)到(dao)了(le)電視節(jie)目。客(ke)服(fu)(fu)部的(de)(de)員(yuan)(yuan)工作為(wei)公(gong)司(si)一份子，他們不忘初心，堅(jian)持以公(gong)司(si)利(li)益(yi)為(wei)先，顧大(da)局、勇(yong)擔當，努力做到(dao)疫情期間(jian)公(gong)司(si)營收(shou)最大(da)化。