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（第二期）服務至上創新銷售

發(fa)布時(shi)間：2021-04-21

作為大(da)連(lian)天途公司(si)華南分公司(si)一(yi)線(xian)客(ke)服專員，申士林(lin)有(you)著自己的工作原則，那就是(shi)(shi)“服務至上”。為提高服務效率，他(ta)始終堅持24小時(shi)不關(guan)手(shou)機，無論工作日還是(shi)(shi)節假日，只要接到報修單，總(zong)是(shi)(shi)第一(yi)時(shi)間(jian)聯系用戶，用最快的速(su)度解(jie)決問題。

年(nian)(nian)前，因舊版機(ji)頂故障率(lv)高，一位60余歲的(de)(de)老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)在申(shen)(shen)士林耐(nai)心勸導(dao)下更換了(le)(le)新(xin)版機(ji)頂盒(he)。安(an)裝調(diao)試后，申(shen)(shen)士林反復(fu)講(jiang)解(jie)并手(shou)把手(shou)演示，老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)基本掌握了(le)(le)遙控器(qi)的(de)(de)操(cao)作方法。為(wei)消除其(qi)顧慮，申(shen)(shen)士林留下了(le)(le)自己的(de)(de)聯系方式。一天傍晚(wan)(wan)，老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)打來(lai)電話：“小伙子(zi)啊，新(xin)盒(he)子(zi)有(you)好(hao)多(duo)功(gong)能(neng)(neng)(neng)，我(wo)都想(xiang)看(kan)(kan)一看(kan)(kan)，尤其(qi)是最近老(lao)(lao)(lao)能(neng)(neng)(neng)看(kan)(kan)見愛奇藝的(de)(de)廣告，我(wo)想(xiang)看(kan)(kan)那上(shang)(shang)面的(de)(de)電視劇，你能(neng)(neng)(neng)不能(neng)(neng)(neng)來(lai)我(wo)們家一趟給(gei)我(wo)調(diao)出(chu)來(lai)。”正在吃晚(wan)(wan)飯的(de)(de)申(shen)(shen)士林聞(wen)訊后，二話沒說，放下碗筷，帶上(shang)(shang)工具，立即驅車趕到(dao)(dao)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)家里。申(shen)(shen)士林不厭其(qi)煩，手(shou)把手(shou)地(di)教，耐(nai)心指導(dao)并重復(fu)講(jiang)解(jie)操(cao)作方法。2個小時后，老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)終于掌握了(le)(le)機(ji)頂盒(he)的(de)(de)所有(you)功(gong)能(neng)(neng)(neng)。為(wei)便(bian)于老(lao)(lao)(lao)人記憶(yi)，他干脆將相關(guan)功(gong)能(neng)(neng)(neng)和(he)操(cao)作方法寫在紙上(shang)(shang)，征(zheng)得老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)同意后，貼在茶幾邊上(shang)(shang)。熟練地(di)翻看(kan)(kan)著精(jing)彩的(de)(de)電視節(jie)目，老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)露出(chu)了(le)(le)開(kai)心的(de)(de)笑容……謝絕了(le)(le)老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)遞來(lai)的(de)(de)水果和(he)飲(yin)料。當晚(wan)(wan)9時許，申(shen)(shen)士林才冒著夜色回到(dao)(dao)家里。此后，老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)逢人便(bian)講(jiang)：“新(xin)機(ji)頂盒(he)的(de)(de)功(gong)能(neng)(neng)(neng)好(hao)，北方廣電的(de)(de)人更好(hao)！”3天后，老(lao)(lao)(lao)年(nian)(nian)用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)特地(di)寫了(le)(le)一封(feng)表揚信(xin)送到(dao)(dao)大(da)連天途公司(si)客服中心，叮囑部門領(ling)導(dao)一定要好(hao)好(hao)表揚熱心腸的(de)(de)小伙子(zi)——申(shen)(shen)士林。

一(yi)(yi)位特(te)殊的用(yong)(yong)(yong)(yong)(yong)戶(hu)報修(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)的備注上寫著：“一(yi)(yi)年365天都在工作，只有晚上9點以后有時間。”看(kan)到(dao)報修(xiu)(xiu)(xiu)(xiu)(xiu)單(dan)后，申士(shi)林即刻與用(yong)(yong)(yong)(yong)(yong)戶(hu)約(yue)好(hao)上門維(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)時間。當他夜(ye)里趕到(dao)時，用(yong)(yong)(yong)(yong)(yong)戶(hu)情(qing)(qing)緒十分激動(dong)：“用(yong)(yong)(yong)(yong)(yong)不(bu)著你們修(xiu)(xiu)(xiu)(xiu)(xiu)，你修(xiu)(xiu)(xiu)(xiu)(xiu)也修(xiu)(xiu)(xiu)(xiu)(xiu)不(bu)好(hao)，直接給我(wo)退了(le)(le)(le)吧(ba)！”申世林雖然(ran)十分疑惑，但還是(shi)耐心(xin)地詢問了(le)(le)(le)之前(qian)的維(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)過程。用(yong)(yong)(yong)(yong)(yong)戶(hu)反(fan)復強調說，“信號時好(hao)時壞(huai)，總(zong)是(shi)突(tu)然(ran)就斷(duan)了(le)(le)(le)！維(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)人(ren)員來了(le)(le)(le)好(hao)幾(ji)回(hui)，根本修(xiu)(xiu)(xiu)(xiu)(xiu)不(bu)了(le)(le)(le)！”為(wei)緩解用(yong)(yong)(yong)(yong)(yong)戶(hu)情(qing)(qing)緒，申士(shi)林決定“曲線(xian)(xian)救(jiu)國”，他誠懇地對用(yong)(yong)(yong)(yong)(yong)戶(hu)說：“用(yong)(yong)(yong)(yong)(yong)戶(hu)您(nin)好(hao)！您(nin)說的情(qing)(qing)況我(wo)第(di)一(yi)(yi)次(ci)遇見。讓我(wo)排查(cha)看(kan)看(kan)，到(dao)底是(shi)什么故(gu)(gu)障(zhang)(zhang)。”在征得用(yong)(yong)(yong)(yong)(yong)戶(hu)同(tong)意(yi)后，申士(shi)林從(cong)外線(xian)(xian)、樓道線(xian)(xian)、入(ru)戶(hu)線(xian)(xian)，一(yi)(yi)段一(yi)(yi)段地測試，發(fa)現(xian)是(shi)由于(yu)用(yong)(yong)(yong)(yong)(yong)戶(hu)自家裝修(xiu)(xiu)(xiu)(xiu)(xiu)時割斷(duan)了(le)(le)(le)入(ru)戶(hu)電纜，接續方法不(bu)正確，造成有線(xian)(xian)寬帶(dai)入(ru)戶(hu)信號不(bu)暢。經過近一(yi)(yi)個多小時的排查(cha)、維(wei)修(xiu)(xiu)(xiu)(xiu)(xiu)、測試，終于(yu)排除了(le)(le)(le)故(gu)(gu)障(zhang)(zhang)。得知故(gu)(gu)障(zhang)(zhang)原因(yin)后，用(yong)(yong)(yong)(yong)(yong)戶(hu)很不(bu)好(hao)意(yi)思：“我(wo)不(bu)是(shi)故(gu)(gu)意(yi)沖你發(fa)火……是(shi)實在被寬帶(dai)總(zong)掉線(xian)(xian)給氣(qi)壞(huai)了(le)(le)(le)。”申士(shi)林微笑(xiao)著說：“這不(bu)怪您(nin)，還是(shi)我(wo)們工作沒做好(hao)。今后，有事就打我(wo)電話，我(wo)保證隨叫(jiao)隨到(dao)，第(di)一(yi)(yi)時間為(wei)您(nin)排除故(gu)(gu)障(zhang)(zhang)！”

“好(hao)的(de)(de)(de)產(chan)品(pin)(pin)要好(hao)的(de)(de)(de)服務(wu)(wu)，只(zhi)有(you)(you)細(xi)致、周到(dao)的(de)(de)(de)售(shou)后服務(wu)(wu)才能使公司(si)(si)產(chan)品(pin)(pin)在(zai)激烈的(de)(de)(de)市場競爭中立足。”每次維(wei)修結束后，申(shen)世林(lin)都會(hui)主動(dong)添加用戶(hu)(hu)微(wei)信，了解用戶(hu)(hu)產(chan)品(pin)(pin)反饋，并及時(shi)(shi)提(ti)醒用戶(hu)(hu)續(xu)費時(shi)(shi)間。如今(jin)，遇到(dao)產(chan)品(pin)(pin)使用問題時(shi)(shi)，網(wang)格(ge)用戶(hu)(hu)都會(hui)通(tong)過(guo)微(wei)信直(zhi)接與申(shen)世林(lin)聯系，通(tong)過(guo)線上(shang)指(zhi)導，有(you)(you)效提(ti)高了維(wei)修時(shi)(shi)效。申(shen)士林(lin)的(de)(de)(de)努力，得(de)(de)到(dao)了用戶(hu)(hu)的(de)(de)(de)認(ren)可。截至3月(yue)31日，申(shen)士林(lin)所(suo)負責(ze)的(de)(de)(de)網(wang)格(ge)在(zai)網(wang)戶(hu)(hu)數(shu)5090戶(hu)(hu)，保戶(hu)(hu)數(shu)達到(dao)100.01%，并在(zai)在(zai)2021“開門紅(hong)”營銷活動(dong)中取(qu)得(de)(de)了大連市區分公司(si)(si)網(wang)格(ge)服務(wu)(wu)人員銷售(shou)第一(yi)名的(de)(de)(de)好(hao)成(cheng)績(ji)。（大連天途公司(si)(si)）

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當前位置：首頁 > 新聞中心

（第二期）服務至上創新銷售

久久久久人妻精品一区三寸蜜桃,中文字幕人妻丝袜美腿乱,中文字幕在线无码一区二区三区,国产一区二区三区影院,中文字幕精品亚洲无线码二区

(024)96195

當前位置：首頁 > 新聞中心

（第二期）服務至上 創新銷售

（第二期）服務至上創新銷售